Pissed Consumer - Capital One canceled credit card while I was overseas

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Capital One canceled credit card while I was overseas

May 2, 2008

capital one credit card complaint by Jbroms

I used long-accrued Capital One miles to buy airline tickets to the UK. The week prior to traveling to the UK, I called to get a PIN so I could use my CapOne card to get cash in London. The first person I spoke to (located outside the US) had no idea how to help me, and when she went to switch me to her supervisor lost the call. I waited a couple days and tried again, and the next time got someone competent who addressed my concern promptly.

When I got to the UK, I used the card once successfully, and then had it turned down twice. I called CapOne collect, as instructed on the back of my card, only to have the charges refused! I then asked my wife back in the US to call CapOne to find out what was going on. She had the same experience as my first call to CapOne (incompetence + disconnect). On the second call she was told that CapOne was issuing us a new credit card because fraud had been noted. When she told them that overseas use was me, they told her that I hadn't informed them that I was going overseas, and therefore the card wouldn't work. (You mean I have to ask permission to generate revenues for them?) She pointed out that I had bought tickets through them and called about using my card overseas to get cash, but they didn't seem to care / notice.

So what's in my wallet? Certainly not Capital One.

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