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Home » Consumer Reviews » Credit Cards » Capital One Fraud Deptment Denying Valid Use of Card

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Capital One Fraud Deptment Denying Valid Use of Card

May 17, 2008

capital one credit card complaint by FrustratedwithCapitalOne

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In 4 months, we've had about 15-20 occaisions in which Capital One card was denied use for fear of fraudulent activity. In each case, it was us using the card. Fraud Dept reps later call to confirm use of card but result of call is still Capital One is suspicious. Reasons so far: (1) more than one use at WalMart in a day (2) more than one use at a gas station in a day (one for car, one for gas can), (3) use card out of state without telling them we were going out of state. These calls are from Asian Indians who are hard to communicate with and follow illogical "rules" and supervisors are no better. Fraud Dept recommended closing card and getting a enw one. In the menatime, getting Fraud Dept calls stating more fraudulent activities which are simply recurring charges on the old card (lawn service, gym, car fast pass, etc). How do we file a complaint with Capital One to (1) make their Fraud Deptartment's FRAUDULENT CALLS stop and (2) get compensation for the 25-30 hours of time on frustrating phone calls and denied use of card?

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Comments (2)

1. Written by lola blevins(taylor), on 08-07-2008 07:17

i contacted u yrs ago youns sent me a credit card which did not come in my hand ever a 10 thousand dollar credit card when i lived in pryor oklahoma i lived with my aunt rita hodge i moved out and she spent it with her kids and i need to reolve this or reimburse me my money i dont need any more stres i have only 3 month s to live have cancer no help stress makes me worse and processes my death faster that 10 thousand could help me alot right now i could have had been happy seen disney world something im poor and cant afford

but i can afford payments a month but rita faye hodge fixed that for me she did the time she neds to do the crime u deny me till this day for a credit card cause of her

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2. Written by frustratedwithCapitalOne, on 17-05-2008 08:41

This is horrible - how can the do these things?

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