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do not get a capital one credit card

Apr 8, 2008

capital one credit card complaint by Jeremy0172

if you are looking to get a capital one credit card DO NOT. there customer service ***. they are not there to help there customers. i have filed a dispute on my account 6 months ago, spoke with 7 different people and no one would help. at first they credited my account and then a couple weeks later they took it back and said they need a letter stating why i was disputing. i sent the letter the next day. 3 out of the 7 people said they see the letter and i should see the credit within 7 business days. well after fighting with them for 6 months i still have yet to see the credit. i finally talked to a manager and he was very rude and ignorant and said sorry we are not crediting your account cause we never received your letter. i was like you got to be kinding me. i told him that i will be canceling my account and he said SO WE HAVE ALOT OF OTHER CUSTOMERS. what??? wow. so please do not get this card

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Comments (1)

1. Written by Chris Waldick, on 13-04-2008 11:30

I agree. I always pay my account in full. The next thing is I get an account for $3 for finance charge ? I tried calling their customer support which resides in India. They cannot understand me and I cannot understand them. The next thing they reported my account as delinquent. I called them and they charged me $40.00 fees for not paying the $3. They cannot get me to log in to my online account. Their system is always off so i cannot monitor my account. I have not received any paper statements from them since my account was $3 which i disputed anyhow. So now it cost me $43.00 to close my account and have a bad report to my credit. (I gues it is not that bad) but I had a perfect credit report. I worked hard for it. And yes they had a real so what approach when I closed my account... Eitherway I think Amrericans should not support large corporations who out-source their customer services like that. There are many American who need work and their customer need people who can speak English.

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